General
General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)
When you have a broken male clip these can be replaced not by the strap, with just one tool and with a little bit of play required to remove and repla...
Tue, 14 Feb, 2023 at 10:31 AM
To troubleshoot and fix the No COM error message, performing certain board modifications is required. (1). Locate the Control pack, typically lo...
Wed, 20 Dec, 2023 at 8:19 AM
While energy costs vary greatly depending on several factors (e.g. usage, upkeep, etc.), we estimate average* running costs as: Swim spa: $2-4 per day Ac...
Fri, 3 Feb, 2023 at 8:48 AM
The control pack system is the central operational hub of a spa, responsible for powering every component and optimizing spa functionality when turned on. ...
Tue, 23 Jan, 2024 at 10:54 AM
A Ground Fault Circuit Interrupter (GFCI) or Residual Current Device (RCD) is a device used to reduce the risk of electric shock. It shuts off an electr...
Tue, 23 Jan, 2024 at 11:19 AM
A fault in the heater could lead to the spa tripping the main GFCI - If the spa consistently trips the dedicated GFCI immediately or shortly after being pow...
Tue, 23 Jan, 2024 at 12:26 PM
IMPORTANT: All Electrical installation work must be performed by a qualified electrician and must conform to the local codes. Before initiating any elec...
Tue, 23 Jan, 2024 at 11:03 AM
If you are experiencing intermediate error such as HTR Flow Failure messages coming from the display of your topside control centre, verify the water condit...
Thu, 4 Aug, 2022 at 4:31 PM
Our Spas include an upgraded entertainment system equipped with speakers, digital MP3 audio and Bluetooth audio stream sound systems. To set up the Bluetoot...
Thu, 23 Mar, 2023 at 12:09 PM
If a spa pump is encountering a surge when the pump is activated or running, several factors may contribute to this issue: Filtration Housing Area...
Thu, 29 Feb, 2024 at 11:13 AM