General
General solutions for all spas. (To replace the FAQ-North American Folder, which is formatted incorrectly.)
Thank you for your interest in our different delivery options! The following applies to Acrylic spas only.
A Basic Curbside Delivery is the standard...
Wed, 4 Oct, 2017 at 10:06 AM
In order to check the status of your Service Ticket, you need to contact a Customer Care Agent. Please contact a Customer Care Agent using one of the fo...
Fri, 5 Apr, 2019 at 9:08 AM
To register your warranty, please have the following information prepared to be sent through with your registration form: Full Name Full Addr...
Thu, 15 Feb, 2024 at 12:04 PM
We do not recommend the use of extension cords with our Plug & Play spas as they can cause damage to the GFCI plug on the unit (see below) and pose a ri...
Thu, 28 Mar, 2019 at 10:06 AM
Recommendations We recommend the purchase of our Canadian Spa Company line of chemicals and maintenance products which have been tested and pro...
Wed, 21 Mar, 2018 at 3:02 PM
Dispensers for Chlorine or Bromine pucks/tabs can be a suitable treatment method as long as they are closely monitored and maintained to prevent chemical ...
Thu, 28 Mar, 2019 at 10:06 AM
Acrylic Spa Filters:
We recommend cleaning the filters regularly and inserting brand new filters every 3-4 months. Soaking the filters overnight with ...
Mon, 8 Jan, 2018 at 3:14 PM
If you need to have your spa serviced, and you are still within your Warranty Period, please contact us using the following methods: Please give us a c...
Mon, 18 Mar, 2019 at 9:39 AM
If you are looking to reach one of our Customer Care Agents for questions or assistance, you can submit a Support Ticket at any time on our website by click...
Mon, 18 Mar, 2019 at 9:38 AM
If you are inquiring about the status of an order, please contact a Customer Care Agent. You can be connected to a Customer Care Agent by: Calling us at 1...
Thu, 28 Mar, 2019 at 11:19 AM